We’re committed to keeping our restaurants as safe as possible this winter, so that we can all enjoy dining out this festive season.
Lateral flow testing
We offer weekly lateral flow tests to all of our team members, so that any asymptomatic cases can be identified. These are moved to daily if a team member tests positive.
Any team members who test positive, or who show symptoms, are required to isolate until they receive a negative PCR test result.
If a staff member tests positive, has symptoms, or needs to isolate while waiting for a test result, we provide an isolation pay scheme so that our team don’t lose pay while off work. We’re also actively encouraging our team to get vaccinated – and those that are eligible to get a booster vaccine – to help protect themselves, colleagues, and customers.
We’ve made face masks compulsory for our team members whem appropriate even before Government madates them, and we’ll review this as case numbers and Government advice changes.
Guests are not currently required to wear face masks, but we encourage anyone who wants to, to wear a mask if it makes them feel more comfortable. Facemasks will be required again from January 4th, in accordance with Government regulations, when not seated.
We’re following Government guidelines regarding distancing and ensuring that our venues are well-ventilated.
Should you wish to have a distanced table, please do let us know when you book. We can’t always guarantee a certain type of table, but we’ll do our best to accommodate your requirements whenever we can.
If you would like to keep your distance, please do also consider dining outside of peak times. We’re generally quieter on weekdays or earlier on during service. You can also order to Click & Collect, and enjoy our Jersey Crab Shack food in the comfort of your own home, if you’re not comfortable to spend time in proximity to other guests.
Cleaning & Sanitization
We continue to ensure that frequently-touched surfaces and bathrooms are sanitized on a regular basis throughout the day, using anti-viral cleaning products which are safe for a catering environment. We also have strict hand-washing protocols for staff, and ensure all employees and customers have easy access to hand sanitizer and hand-washing facilities on site. This includes separate hand washing areas and changing rooms for staff to use.
We regularly carry out checks in key areas (such as table tops and door handles) using specialist monitoring equipment, to verify cleanliness levels across our restaurants.
With our web app at our Jersey Crab Shack restaurants, guests are able to make and pay for their orders from their own smartphones. While our teams are on hand to help, this technology lets customers order at their own pace, and reduces the amount of time in close proximity where this can be helped.
Click & Collect
If you prefer not to be in proximity to other guests, why not order to Click & Collect from Jersey Crab Shack? From fish and chips, to burgers, to crab linguine – there’s something for everyone. Perfect for snuggling up on the sofa on cold winter nights.
Easy cancellations and changes
We know things are a bit uncertain right now, so if you need to make any changes to your booking, we’ve made it super easy. Simply follow the link in your confirmation email if you need to move your booking, or just click the button to instantly cancel.