Booking Terms & Conditions
Our detailed booking terms and conditions are outlined below. Should you have any further queries or requests ahead of your visit, please do not hesitate to contact us.
An e-mail address must be provided upon making a booking at any of our restaurants, as this link will be provided on booking confirmation e-mails.
Tables are available for two hours, after which they will be re-booked. Please contact us if you would like to stay at your table for longer than two hours. For tables booked at 13:30 or later, or 20:00 or later, your table will not be re-booked and you will not need to request the table for a longer period of time if required.
We respectfully ask that you are ready to be seated at the time of your reservation to ensure the best possible level of service to all of our guests. If you are running late, we kindly ask that you notify us by telephone at your earliest convenience.
Should you wish to have a drink prior to being seated, please arrive earlier or change your reservation to a later time. You may continue your experience in the bar (Banjo and the Oyster Box) or on the terrace (weather permitting at the Oyster Box) for drinks after your meal.
A credit or debit card will be required to guarantee bookings of 8 or more people. We require at least four hours’ notice for every cancellation. For bookings cancelled with less than four hours’ notice, we will charge £10.00 per person if we are unable to resell the table. In the event that you do not show up, we will charge £15.00 per person.
We are sorry that cancellation charges have become necessary but regrettably our experience dictates this precaution.
Due to the large number of requests, unfortunately we cannot guarantee window tables or specific areas when taking reservations, but we will do our best to accommodate your requests. Your understanding is appreciated.
As a guide, if you choose to dine early and leave your table by 20.15 or later, or book a table from 20.30, there is a higher chance we are able to offer you a window table/a specific area of the restaurant. However, we cannot always guarantee this availability due to other bookings and table configurations.
Food Safety and Allergens
We respectfully ask that food that has not been prepared in our kitchens is not consumed on our premises. For the avoidance of doubt, this includes celebratory cakes so please ask if you would like a cake made. At least 48 hours’ notice is required, so please call or e-mail your chosen restaurant as far in advance as possible. The reasons we have implemented this policy are that we are (i) often unable to find a place to store the cake in a fridge, which is often required for food safety purposes and the service of food not on the menu can impact our quality of service to the customer who brought the cake and customers on other tables, especially if we were not warned in advance, (ii) in the event of an alleged food poisoning of one of our guests we would be unable to trace the source in accordance with our Food Safety procedures (iii) .
We cater for most dietary requirements and have strict policies in place for customers with food allergies. These policies and our allergen menus are available to view online at jprestaurants.com. We are happy to respond to any specific requests for further information regarding allergens in our kitchens prior to your visit. All of our managers, wait staff, chefs and kitchen staff are fully trained on our allergen policy and any questions can be answered prior to orders being taken.